Privacy Policy

Last Updated: September 18, 2026

This Privacy Policy explains how ZLAY LTD, operating the ED ShockWave website at EDShockWave.com, collects, uses, shares, and protects personal information when you visit our website, contact us, create an account, or purchase a product.

By using EDShockWave.com, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

ED ShockWave is an online store operated by ZLAY LTD.

Legal Business Name: ZLAY LTD
Store / Website Name: ED ShockWave
Website: EDShockWave.com
Email: hi@edshockwave.com
Phone: +1 402 819 3887
Address: 12 E Twohig Ave #200-F12, San Angelo, TX 76903, USA

For purposes of applicable privacy laws, ZLAY LTD is responsible for the personal information collected through EDShockWave.com unless otherwise stated.

2. Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide to Us

When you place an order, create an account, contact us, or submit information through our website, we may collect:

  • First and last name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Account information
  • Communications you send to us
  • Customer service and warranty information

If you contact us regarding a product or support issue, we may also receive information, photographs, videos, or documents that you voluntarily provide.

Please do not send sensitive medical information unless it is necessary for us to respond to a specific request.

3. Payment Information

Payments may be processed by third-party payment service providers.

When you make a payment, your payment provider may collect information such as your card number, bank information, billing details, or other payment credentials.

ED ShockWave does not directly store complete payment card numbers when payment information is processed by our third-party payment providers.

Payment providers process your information according to their own privacy policies and security practices.

4. Information Collected Automatically

When you visit EDShockWave.com, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Date and time of visits
  • Referring website or source
  • Website interactions
  • Approximate location derived from IP address
  • Cookie and similar technology identifiers

We may use this information for website operation, security, analytics, fraud prevention, advertising measurement, and improving the customer experience.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve EDShockWave.com.

These technologies may be used for:

  • Shopping cart and checkout functionality
  • Website security
  • Remembering preferences
  • Website analytics
  • Measuring website performance
  • Measuring advertising performance
  • Providing relevant advertising where permitted

Where required by applicable law, we obtain consent before using non-essential cookies.

For additional information, please review our Cookies Policy.

6. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Manage customer accounts
  • Provide customer service
  • Handle returns, refunds, warranty claims, and other after-sales requests
  • Respond to inquiries
  • Prevent fraud and unauthorized transactions
  • Maintain website security
  • Improve our website, products, and customer experience
  • Analyze website traffic and performance
  • Measure advertising effectiveness
  • Send marketing communications where permitted
  • Comply with applicable legal and regulatory obligations
  • Establish, exercise, or defend legal claims

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

7. How We Share Personal Information

We may share personal information with service providers when necessary to operate our business and provide our services.

These may include:

Payment Providers

Payment processors may receive information necessary to process and verify payments.

Shipping and Logistics Providers

We may provide your name, shipping address, telephone number, email address, and relevant order information to carriers, warehouses, fulfillment providers, customs agents, and logistics partners as necessary to deliver your order.

Website and Technology Providers

We may use service providers for website hosting, ecommerce functionality, security, email, analytics, customer service, and other technology services.

Advertising and Analytics Providers

Where permitted, we may use analytics and advertising services to understand website performance, measure advertising campaigns, and improve our marketing.

Professional and Legal Services

Information may be disclosed to professional advisers, insurers, financial institutions, law enforcement authorities, courts, regulators, or government agencies where reasonably necessary or legally required.

We do not disclose personal information to third parties except as described in this Privacy Policy, with your consent, or as otherwise permitted or required by law.

8. Google Services

EDShockWave.com may use Google services such as Google Analytics and Google Ads.

These services may use cookies or similar technologies to collect information about website visits and interactions for analytics, advertising measurement, and related purposes.

Google processes information according to its own privacy policies.

Where required, advertising and analytics technologies are subject to applicable consent requirements.

9. Marketing Communications

If you subscribe to marketing communications or otherwise consent to receive them, we may send information about products, promotions, or updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

Transactional communications relating to orders, payments, shipping, returns, warranty service, security, or customer support are not considered marketing communications.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information
  • Order and customer service requirements
  • Warranty obligations
  • Fraud prevention
  • Accounting and tax requirements
  • Legal and regulatory requirements
  • Dispute resolution

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and should contact us if they believe their account or personal information has been compromised.

12. International Data Transfers

Our customers, service providers, payment providers, logistics partners, and technology providers may be located in different countries.

As a result, personal information may be processed or stored outside the country or region where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

13. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your data is used or disclosed
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Request a portable copy of certain information

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy request, contact us at hi@edshockwave.com.

We may need to verify your identity before completing certain requests.

14. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Depending on the circumstances and applicability of the law, these may include rights to request information about personal information collected, used, disclosed, or shared; request deletion or correction; and opt out of certain uses or sharing of personal information.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Privacy requests can be submitted to:

hi@edshockwave.com

15. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, applicable data protection laws may provide additional rights concerning your personal information.

Depending on the circumstances, our legal bases for processing may include:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent

You may have rights to access, correct, erase, restrict, object to certain processing, withdraw consent, or request data portability where applicable.

You may also have the right to submit a complaint to the appropriate data protection authority in your country.

16. Children’s Privacy

EDShockWave.com is intended for adults and is not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

17. Health Information

ED ShockWave sells health and wellness-related products, but EDShockWave.com is not intended to operate as a medical records or healthcare provider platform.

We do not ask customers to provide detailed medical records as part of the normal purchasing process.

If you voluntarily provide health-related information when contacting us, we will use it only as reasonably necessary to respond to your request and for other purposes permitted by applicable law.

Please do not submit unnecessary sensitive medical information through website forms, email, or customer service communications.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you use.

19. Business Transfers

If ZLAY LTD is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any recipient of such information will be required to handle it in accordance with applicable privacy requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technologies, or legal requirements.

When changes are made, the updated version will be posted on this page and the “Last Updated” date will be revised.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

ED ShockWave
Operated by ZLAY LTD

Email: hi@edshockwave.com
Phone: +1 402 819 3887
Address: 12 E Twohig Ave #200-F12, San Angelo, TX 76903, USA