ED ShockWave Frequently Asked Questions

Find answers to common questions about ED ShockWave products, ordering, shipping, warranty, product use, and customer support.

ED ShockWave is operated by ZLAY LTD. If you have a question that is not answered below, please contact our customer support team.

Product Information

What is the WL02 Shockwave Therapy Device?

The WL02 is a compact shockwave therapy device designed for personal wellness applications. It provides adjustable energy and frequency settings and includes interchangeable treatment heads.

Please review the product page and user manual for complete specifications, operating instructions, warnings, and intended-use information before using the device.

Is the WL02 portable?

Yes. The WL02 has a compact design that makes it easier to store and transport than many larger shockwave systems.

Please refer to the product page for current dimensions, weight, accessories, and technical specifications.

What settings can be adjusted?

The WL02 provides adjustable energy and frequency settings.

Different settings produce different levels of output. Users should follow the instructions supplied with the device and should not exceed the recommended operating parameters.

If you are uncertain whether a particular setting is appropriate for you, consult a qualified healthcare professional before use.

What voltage does the device support?

The device supports AC 110V/220V, 50Hz/60Hz.

When applicable, we provide a compatible power plug based on the shipping destination.

What is included with the device?

The package includes the main device and its standard accessories.

Because package contents may be updated, please refer to the product page for the most current list of included accessories before placing your order.

Use and Operation

Is the device easy to operate?

The WL02 is designed with straightforward controls for adjusting its available settings.

Before first use, customers should read the supplied user manual carefully and become familiar with the device, treatment heads, controls, operating limits, and safety information.

Do I need coupling gel?

Coupling gel may be required when using certain shockwave treatment heads to help transmit energy between the treatment head and the skin.

Please follow the instructions provided with the device. Unless specifically stated on the product page, coupling gel is not included and can be purchased separately.

Can I choose the energy and frequency myself?

The device provides adjustable settings, but higher settings are not necessarily better.

Always follow the operating instructions supplied with the product. If you have an existing medical condition or are unsure whether shockwave therapy is appropriate for you, consult a qualified healthcare professional before use.

How often should I use the device?

Appropriate frequency of use can vary depending on the individual and the intended application.

We do not recommend using a fixed treatment schedule taken from general online information. Follow the product instructions and seek professional medical guidance where appropriate.

How quickly will I see results?

Individual experiences can vary significantly.

ED ShockWave does not guarantee a specific medical outcome, improvement percentage, or timeframe. Factors such as individual health, underlying conditions, age, lifestyle, and method of use can affect results.

If you are experiencing erectile dysfunction or another medical condition, professional medical evaluation is recommended.

Safety Information

Is shockwave therapy suitable for everyone?

No.

People with certain medical conditions or implanted medical devices may not be suitable candidates for shockwave therapy.

Before using the product, carefully review all warnings and contraindications in the user manual.

If you have cardiovascular disease, a bleeding disorder, an implanted medical device, an active infection, are taking anticoagulant medication, have recently undergone surgery, or have another significant medical condition, consult a qualified healthcare professional before use.

Can I use this product to diagnose or treat a medical condition by myself?

The information provided on EDShockWave.com is intended for general product information and does not replace professional medical advice, diagnosis, or treatment.

If you have erectile dysfunction or another medical condition, you should consult a qualified healthcare professional to determine the underlying cause and discuss appropriate treatment options.

Can the device replace prescription medication, injections, or surgery?

No such assumption should be made.

Treatment options for erectile dysfunction depend on the underlying cause and individual medical circumstances. Do not stop, reduce, or replace prescribed medication or medical treatment based solely on information from this website.

Any changes to prescribed treatment should be discussed with your healthcare provider.

Can I use the device if I am taking medication?

Medication use and underlying health conditions can affect whether a treatment is appropriate.

If you take prescription medication, particularly anticoagulants or medication for cardiovascular conditions, consult your physician before using a shockwave therapy device.

What should I do if I experience discomfort?

Stop using the device if you experience significant pain, unusual swelling, bleeding, persistent discomfort, or another unexpected reaction.

If symptoms are severe or do not resolve, seek advice from a qualified healthcare professional.

Do not continue increasing the device output in an attempt to overcome discomfort.

Does ED ShockWave guarantee that the product will cure erectile dysfunction?

No.

Individual outcomes vary, and ED ShockWave does not guarantee that a product will cure, reverse, or permanently resolve erectile dysfunction or any other medical condition.

Information regarding shockwave technology and published research should not be interpreted as a guarantee of results from a particular device.

Product Documentation and Certifications

Does the product have certifications?

Any certifications or compliance information applicable to a particular model will be stated on the relevant product page when supported by appropriate documentation.

Certification requirements differ between countries and regions.

Customers who require specific compliance documentation should contact us before purchasing so we can confirm the documentation available for the product.

Is the product FDA approved?

We do not describe a product as “FDA approved” unless that specific product has an applicable FDA approval or clearance that can be verified.

Regulatory status can vary depending on the product, intended use, and market. If you require regulatory documentation for a specific device, please contact us before purchasing.

Cleaning and Maintenance

How should I clean the device?

Turn off and unplug the device before cleaning.

The main unit should be kept dry. Treatment heads and other components should be cleaned according to the instructions provided in the user manual.

Do not immerse the main unit in water or allow liquid to enter the device.

Does the treatment head need maintenance?

Treatment heads and handle components should be inspected periodically for signs of wear, damage, or looseness.

If a component appears damaged or its performance changes noticeably, stop using it and contact us for assistance.

How should I store the device?

Store the device in a clean, dry, well-ventilated location away from excessive heat, moisture, direct sunlight, and corrosive substances.

Disconnect the power supply when the device will not be used for an extended period.

Orders and Shipping

Where does ED ShockWave ship?

Shipping availability depends on the destination and product.

Available shipping options will be shown during checkout where applicable. For full details, please review our Shipping and Delivery Policy.

How long does order processing take?

Processing and delivery times depend on product availability and destination.

Please refer to our Shipping and Delivery Policy for current processing times and estimated delivery periods.

Will I receive tracking information?

Yes, when tracking is available for the selected shipping method, tracking information will be provided after the order has been shipped.

Is the packaging discreet?

We understand that customer privacy is important.

Orders are shipped in standard protective packaging designed to protect the product during transportation. Please contact us before ordering if you have a specific packaging question.

Returns, Warranty and After-Sales Support

Can I return my order?

Returns are subject to the conditions stated in our current Refund and Returns Policy.

Please review that policy before purchasing, as eligibility may depend on the condition of the product, the reason for return, and the time elapsed since delivery.

Does the product include a warranty?

Warranty information is provided on the relevant product page and in our applicable warranty terms.

If you experience a technical problem, contact us with your order information and a description of the issue. Photos or video may be requested to help our support team identify the problem.

What should I do if my product arrives damaged?

Please contact us as soon as possible and provide:

• Your order number
• A description of the problem
• Photos of the product
• Photos of the packaging
• A video, where useful, showing the issue

Our support team will review the information and assist you according to our shipping, warranty, and return policies.

Privacy

Does the WL02 collect my personal or treatment data?

The WL02 does not require an account or internet connection for normal operation and does not upload treatment information to ED ShockWave.

Please refer to our Privacy Policy for information about personal data collected when you visit our website, contact us, or place an order.

Contact ED ShockWave

If you have questions about a product, your order, shipping, returns, warranty service, or product documentation, please contact us.

Store Name: ED ShockWave
Operated by: ZLAY LTD
Email: hi@edshockwave.com
Phone: +1 402 819 3887
Address: 12 E Twohig Ave #200-F12, San Angelo, TX 76903, USA

Our team will be happy to assist you.