Refund and Returns Policy

Last Updated: September 18, 2026

Thank you for shopping with ED ShockWave, operated by ZLAY LTD.

We want customers to have clear information about returns and refunds before making a purchase. This policy explains our return window, eligibility requirements, return shipping costs, damaged or defective products, and refund process.

1. 90-Day Return Policy

We accept eligible returns within 90 days after the date your order is delivered.

The 90-day return period begins on the date the package is confirmed as delivered to you or to a person designated by you.

Returns requested more than 90 days after delivery may not be accepted.

2. Return Eligibility

To be eligible for a return, please contact us within the 90-day return period.

Products should be returned with:

  • The main product
  • Original accessories
  • Power supplies and cables, where applicable
  • Manuals and included materials
  • Original packaging, where reasonably available

Products must not be intentionally damaged, modified, misused, or returned with missing major components.

Please provide your order number when requesting a return.

3. Unused Products

Unused products may be returned within 90 days after delivery.

The product should be returned in its original condition with its accessories and packaging where reasonably possible.

Once the returned product has been received and inspected, we will process the applicable refund.

4. Opened or Used Products

Because some ED ShockWave products are personal-use wellness devices, additional return conditions may apply to products that have been opened or used.

Please contact us before returning an opened or used product.

We will review the condition of the product and advise you whether it is eligible for return.

Products that have been damaged through misuse, unauthorized modification, improper operation, or failure to follow the supplied instructions may not qualify for a refund.

This does not affect any rights you may have under applicable consumer protection laws.

5. Change-of-Mind Returns

We accept eligible returns when a customer changes their mind about a purchase, provided the return request is made within 90 days after delivery and the product meets the applicable return conditions described in this policy.

For change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are not refundable unless required by applicable law.

6. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the problem
  • Photos showing the product and packaging
  • Video showing the issue, where appropriate

After reviewing the information, we may provide troubleshooting assistance, replacement parts, a replacement product, or return instructions, depending on the circumstances.

For an approved return involving a product that arrived damaged, defective, or incorrect, ED ShockWave will cover the reasonable return shipping cost.

Please contact us before shipping the product so that we can provide the appropriate return instructions.

7. Return Shipping Costs

For returns due to a change of mind or other reason not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

For approved returns involving a product that arrived damaged, defective, or incorrect, ED ShockWave will cover the reasonable return shipping cost.

We recommend using a trackable shipping method when returning a product.

Please keep your return tracking information until your refund has been completed.

8. How to Request a Return

Before sending a product back, please contact us to request a return.

You can contact us at:

Email: hi@edshockwave.com
Phone: +1 402 819 3887

Please include your order number and reason for the return.

Our customer support team will review your request and provide return instructions.

Please do not send a return without contacting us first, as this may delay identification and processing of your return.

9. Return Address

Approved returns should be sent according to the return instructions provided by our customer support team.

Our business address is:

ZLAY LTD / ED ShockWave
12 E Twohig Ave #200-F12
San Angelo, TX 76903
USA

Please contact us before sending a return to confirm the appropriate return destination.

10. Refund Processing

Once we receive your returned product, we will inspect it and notify you regarding the status of your refund.

For approved returns, refunds will normally be processed within 14 days after we receive and inspect the returned product.

Refunds will generally be issued to the original payment method used for the purchase.

After we issue a refund, your bank, credit card provider, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

11. Refund Amount

For eligible returns, the purchase price of the returned product will be refunded according to this policy.

Return shipping costs for change-of-mind returns are the customer’s responsibility.

If a returned product is materially damaged, incomplete, modified, or missing major components due to circumstances for which the customer is responsible, we may reduce or refuse the refund where permitted by applicable law.

We will inform you if such an issue is identified during inspection.

12. Exchanges

If your product arrives damaged, defective, or incorrect and you would prefer a replacement rather than a refund, please contact us.

Replacement availability depends on product inventory and the circumstances of the request.

13. Order Cancellations

If you wish to cancel an order that has not yet shipped, contact us as soon as possible.

We will make reasonable efforts to cancel the order before shipment.

If the order has already been shipped, it may need to be handled as a return after delivery according to this policy.

14. Non-Returnable Situations

A return may not be accepted if:

  • The return request is made more than 90 days after delivery
  • The product has been intentionally damaged
  • The product has been materially modified without authorization
  • The product has been damaged through misuse or improper operation
  • Major components of the product are missing
  • The product cannot reasonably be identified as a product purchased from ED ShockWave

Any restrictions under this section are subject to applicable consumer protection laws.

15. Contact Us

If you have questions about a return, refund, exchange, damaged product, or this policy, please contact us:

ED ShockWave
Operated by ZLAY LTD

Email: hi@edshockwave.com
Phone: +1 402 819 3887
Address: 12 E Twohig Ave #200-F12, San Angelo, TX 76903, USA