Shipping and Delivery Policy

Last Updated: September 18, 2026

Thank you for shopping with ED ShockWave, operated by ZLAY LTD.

This Shipping and Delivery Policy explains our order processing times, shipping methods, estimated delivery times, shipping costs, tracking, and international delivery information.

1. Shipping Availability

ED ShockWave offers shipping to the United States and many international destinations.

Shipping availability may vary depending on the destination, product, carrier availability, and applicable shipping restrictions.

If we are unable to ship an order to your destination, we will contact you and provide appropriate options, including cancellation and a full refund where applicable.

2. Shipping Cost

Free standard shipping is available for orders placed through EDShockWave.com.

There is no minimum purchase requirement for free standard shipping.

If an optional expedited or special shipping service is available, any additional shipping charge will be clearly displayed before you complete your purchase.

3. Order Processing Time

Orders are normally processed within:

1–3 business days (Monday through Friday).

Processing time begins after your order and payment have been successfully received.

Orders placed on weekends or applicable public holidays will normally begin processing on the next business day.

Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.

4. Estimated Transit Time

After an order has been processed and handed over to the carrier, estimated standard transit time is generally:

5–10 business days (Monday through Friday).

Therefore, the typical estimated total delivery time is approximately:

6–13 business days after the order is placed.

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier, customs processing, weather conditions, local delivery services, and other circumstances outside our reasonable control.

5. Shipping Methods and Carriers

Depending on the destination and fulfillment location, orders may be shipped using carriers or logistics services such as:

  • DHL
  • FedEx
  • UPS
  • USPS
  • International logistics providers
  • Local last-mile delivery carriers

The carrier used for a particular order may depend on the destination, product availability, package size, and available logistics services.

6. Fulfillment Locations

ED ShockWave is operated by ZLAY LTD in the United States.

Products may be fulfilled from different inventory or fulfillment locations depending on product availability and the customer’s destination.

Some orders may be dispatched from fulfillment facilities or logistics partners located in the United States, China, or Hong Kong.

The shipping origin does not change your purchase from ED ShockWave or your rights under our applicable store policies.

7. Order Tracking

When tracking is available, a tracking number will be sent to the email address provided with your order after the package has been dispatched.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

In some international shipments, the original tracking number or carrier may change when the package is transferred to a local delivery provider.

If your tracking information has not updated for an extended period, please contact us at hi@edshockwave.com.

8. International Shipping

International delivery times may vary depending on the destination country, customs processing, local delivery services, and other factors.

Customers are responsible for providing a complete and accurate delivery address, including any information reasonably required by the carrier for international delivery.

Certain destinations may not be available due to carrier limitations, import restrictions, sanctions, local regulations, or other circumstances.

If we cannot fulfill an international order, we will contact the customer and provide appropriate options.

9. Customs, Duties, and Import Taxes

International shipments may be subject to customs procedures, import duties, taxes, or other government-imposed charges depending on the destination country.

Unless specifically stated otherwise during checkout, government-imposed import duties and taxes are not included in the product price.

Any applicable customs duties, import taxes, or similar government charges imposed by the destination country are the responsibility of the recipient.

Customs clearance procedures may also affect delivery times.

If you have questions about potential import charges, we recommend checking the applicable requirements in your destination country before ordering.

10. Delivery Delays

We make reasonable efforts to deliver orders within the estimated delivery period.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • Flight or transportation disruptions
  • Public holidays
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Local delivery disruptions

If your shipment appears to be significantly delayed, please contact us and we will assist you in checking its status.

11. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed once the package has been handed over to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.

12. Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us.

We will review the shipment information and, where appropriate, contact the carrier or logistics provider to investigate.

Please do not assume a package is lost solely because tracking information has temporarily stopped updating, particularly for international shipments.

13. Package Shows Delivered but Was Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Ask household members or other people at the delivery address.
  3. Check with neighbors where appropriate.
  4. Contact the carrier using the tracking number.
  5. Contact ED ShockWave if the package still cannot be located.

We will assist you in reviewing the available tracking and delivery information.

14. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • Photos of the external packaging
  • Photos of the damaged product
  • A description of the damage
  • Video evidence where useful

We will review the issue and assist you according to our Refund and Returns Policy and applicable warranty terms.

15. P.O. Boxes and APO/FPO Addresses

Some products or shipping methods may not be available for P.O. Boxes or APO/FPO addresses because of carrier or package-size restrictions.

If we are unable to deliver to the address provided, we will contact you to request an alternative shipping address.

16. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been prepared or shipped.

Once an order has been dispatched, changes or cancellations may no longer be possible and the order may need to be handled according to our Refund and Returns Policy after delivery.

17. Returns and Refunds

Shipping-related return and refund conditions are explained separately in our Refund and Returns Policy.

Please review that policy for information about:

  • The return period
  • Return eligibility
  • Change-of-mind returns
  • Damaged or defective products
  • Return shipping costs
  • Refund processing
  • Exchanges

18. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

ED ShockWave
Operated by ZLAY LTD

Email: hi@edshockwave.com
Phone: +1 402 819 3887
Address: 12 E Twohig Ave #200-F12, San Angelo, TX 76903, USA