Terms and Conditions

Last Updated: September 18, 2026

Welcome to ED ShockWave.

These Terms and Conditions govern your use of EDShockWave.com and purchases made through our website.

ED ShockWave is operated by ZLAY LTD.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website or purchasing a product.

1. Company Information

Legal Business Name: ZLAY LTD
Store / Website Name: ED ShockWave
Website: EDShockWave.com
Email: hi@edshockwave.com
Phone: +1 402 819 3887
Address: 12 E Twohig Ave #200-F12, San Angelo, TX 76903, USA

In these Terms, “ED ShockWave,” “we,” “us,” and “our” refer to ZLAY LTD and the ED ShockWave online store.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order through EDShockWave.com.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

3. Products and Product Information

We make reasonable efforts to provide accurate and current information about the products available on EDShockWave.com.

Product pages may include information such as:

  • Product descriptions
  • Technical specifications
  • Product images
  • Package contents
  • Available accessories
  • Pricing
  • Availability
  • Shipping information
  • Warranty information
  • Instructions and safety information

Manufacturers may occasionally update product designs, packaging, accessories, or specifications.

Minor differences that do not materially change the product may occur.

If a particular specification, accessory, certification, or feature is important to your purchasing decision, please contact us before placing your order.

4. Medical and Health Information

Some products available through ED ShockWave relate to shockwave technology, wellness, and personal health applications.

Information provided on EDShockWave.com is intended for general product and educational purposes and does not replace professional medical advice, diagnosis, or treatment.

Individual experiences may vary, and we do not guarantee that a particular product will produce a specific medical outcome or result.

Customers with medical conditions, implanted medical devices, or concerns about whether a product is appropriate for them should consult a qualified healthcare professional before use.

Please review our Disclaimer and the applicable product instructions for additional information.

5. Product Use

Customers are responsible for reading and following the instructions, warnings, contraindications, and safety information supplied with a product.

Products should be used only in accordance with their applicable instructions and intended use.

Do not modify a device or use it in a manner inconsistent with the instructions supplied with the product.

6. Prices

Product prices are displayed on EDShockWave.com.

The price displayed during checkout is the price applicable to your order, subject to correction of obvious pricing or technical errors.

Available currencies may vary depending on your location or website settings.

Any applicable shipping charges, taxes, or other charges collected by us will be disclosed before you complete your purchase.

International orders may also be subject to customs duties, import taxes, or government charges imposed by the destination country. Please review our Shipping and Delivery Policy for additional information.

7. Payment

Payment is required when an order is placed unless another arrangement has been expressly agreed to by ED ShockWave.

Available payment methods are displayed during checkout.

Payments may be processed by third-party payment service providers. Those providers may apply their own terms, privacy policies, fraud-prevention procedures, and security requirements.

We do not guarantee that every payment method will be available for every customer, currency, or destination.

8. Orders

After placing an order, you may receive an order confirmation by email.

An order confirmation acknowledges that we have received your order. It does not prevent us from contacting you if there is a legitimate problem with payment, product availability, shipping, pricing, or order information.

We reserve the right to refuse or cancel an order where reasonably necessary, including when:

  • Payment cannot be authorized
  • Fraud or unauthorized activity is suspected
  • The product is unavailable
  • We cannot ship to the destination
  • Material order information is incorrect
  • An obvious pricing or technical error has occurred
  • The transaction would violate applicable law

If we cancel an order after payment has been successfully collected, we will issue an applicable refund to the original payment method.

9. Order Changes and Cancellations

If you wish to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled as a return after delivery.

Please review our Refund and Returns Policy for complete return information.

10. Shipping and Delivery

Orders are shipped according to our Shipping and Delivery Policy.

Our shipping policy provides information about:

  • Order processing time
  • Estimated transit time
  • Shipping costs
  • Shipping destinations
  • Tracking
  • International shipping
  • Customs and import charges
  • Delivery delays

Delivery dates are estimates unless expressly stated otherwise.

Please review our Shipping and Delivery Policy before placing an order.

11. Returns and Refunds

Eligible products may be returned according to our Refund and Returns Policy.

Our current standard return window is 90 days after delivery, subject to the eligibility requirements and conditions stated in that policy.

Return conditions may differ depending on whether the return involves:

  • An unused product
  • An opened or used product
  • A change of mind
  • A damaged product
  • A defective product
  • An incorrect product

For complete information about return eligibility, return shipping costs, refund processing, and exchanges, please review our Refund and Returns Policy.

If there is any inconsistency between this section and the current Refund and Returns Policy regarding a return, the more specific terms stated in the Refund and Returns Policy will apply, subject to applicable law.

12. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request your order number, photographs, video, or other information reasonably necessary to review the issue.

Depending on the circumstances, available solutions may include troubleshooting assistance, replacement parts, replacement of the product, return, or refund.

Please review our Refund and Returns Policy for additional information.

13. Warranty

Where a product includes a warranty, the applicable warranty information will be stated on the product page, accompanying documentation, or applicable warranty terms.

Warranty coverage does not normally include damage caused by misuse, unauthorized modification, accidents, improper storage, improper operation, or failure to follow the supplied instructions, except where otherwise required by law.

Nothing in these Terms is intended to limit consumer warranty rights that cannot legally be excluded.

14. Promotions and Discount Codes

From time to time, ED ShockWave may offer promotions, discounts, coupons, or other special offers.

Additional terms may apply to a particular promotion.

Unless otherwise stated, promotional offers:

  • Cannot be exchanged for cash
  • Apply only during the stated promotional period
  • May be subject to product or geographic restrictions
  • May not be combined with other offers

We reserve the right to correct or cancel a promotion affected by an obvious technical or pricing error.

15. Website Accounts

Certain website features may allow customers to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

Please contact us if you believe your account has been accessed without authorization.

16. Intellectual Property

Unless otherwise stated, the original content, branding, website design, graphics, text, logos, and other materials created for EDShockWave.com are owned by or licensed to ZLAY LTD and are protected by applicable intellectual property laws.

Third-party trademarks, research, images, or other materials remain the property of their respective owners.

Nothing on this website grants users permission to reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization.

17. Third-Party Links and Services

EDShockWave.com may contain links to third-party websites, payment services, research publications, or other external resources.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

A link to a third-party website does not necessarily imply endorsement, partnership, or affiliation.

18. Privacy

Our collection and use of personal information is described in our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookies Policy.

Please review these policies for additional information.

19. Website Availability

We make reasonable efforts to maintain the availability and security of EDShockWave.com.

However, temporary interruptions may occur because of maintenance, technical issues, security concerns, third-party services, or circumstances outside our reasonable control.

We may modify or update website features where reasonably necessary.

20. Limitation of Liability

To the extent permitted by applicable law, ZLAY LTD will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use or inability to use EDShockWave.com.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

Nothing in these Terms is intended to limit mandatory consumer rights available under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree not to misuse EDShockWave.com or our products in violation of applicable law or the instructions supplied with the product.

You may be responsible for losses reasonably resulting from unlawful, fraudulent, or intentionally abusive use of our website or services.

22. Governing Law

These Terms and Conditions are governed by applicable United States law and, where applicable, the laws of the jurisdiction associated with ZLAY LTD, without limiting mandatory consumer protections that may apply in the customer’s place of residence.

Customers may also have rights under local consumer protection laws that cannot be waived by these Terms.

23. Dispute Resolution

If you have a concern about an order, product, refund, or our service, please contact us first.

We will make reasonable efforts to resolve customer concerns directly and in good faith.

Nothing in this section prevents a customer from exercising rights or remedies available under applicable law.

24. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our website, products, services, business practices, or applicable requirements.

The current version will be published on this page with an updated “Last Updated” date.

Changes will apply prospectively unless otherwise required by law.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. Entire Agreement

These Terms and Conditions, together with our applicable store policies, constitute the terms governing your use of EDShockWave.com and purchases made through the website.

Relevant policies include our:

  • Refund and Returns Policy
  • Shipping and Delivery Policy
  • Privacy Policy
  • Cookies Policy
  • Disclaimer

27. Contact Us

If you have questions about these Terms and Conditions, an order, or our policies, please contact us:

ED ShockWave
Operated by ZLAY LTD

Email: hi@edshockwave.com
Phone: +1 402 819 3887
Address: 12 E Twohig Ave #200-F12, San Angelo, TX 76903, USA